Privacy Policy

Effective Date: August 2025

Leash and Lounge Petcare (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect the personal data of visitors to our website leashandloungepetcare.co.uk and our clients, in compliance with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, postal address.
  • Pet Information: Species, breed, age, health conditions, and other relevant details to provide our services safely.
  • Payment Information: Payment details processed securely via third-party providers (we do not store card numbers).
  • Communications: Messages submitted via our contact forms, emails, or booking requests.
  • Website Usage: Cookies, IP addresses, and analytics data to improve website functionality and services.

2. How We Use Your Information

We use your personal information to:

  • Provide and manage pet care services and bookings.
  • Communicate about your pets, services, appointments, and invoices.
  • Process payments securely.
  • Send marketing communications, where you have given consent.
  • Improve our website and services.
  • Comply with legal obligations.

3. Marketing & Communications

We may send promotional emails or newsletters about our services. You can opt-in during booking or on our website. You may withdraw consent or unsubscribe at any time via the link in our emails or by contacting us at [woof@leashandloungepetcare.co.uk].

4. How We Share Your Information

We do not sell or rent your personal data. We may share information with:

  • Service Providers: Payment processors (Stripe), website hosts, or email marketing platforms.
  • Veterinary Professionals or Emergency Services: Only when necessary for the care or safety of your pet.
  • Legal Authorities: If required by law.
  • Third Party Apps: Personal data entered into Scout for Pets or Calendly is shared with us only for the purpose of providing pet care services and managing bookings. Both platforms are GDPR-compliant and provide secure data storage.

All third-party providers are GDPR-compliant and process your data securely.

5. Cookies & Analytics

Our website uses cookies to enhance user experience and gather anonymized analytics data. You can manage or disable cookies via your browser settings. A cookie consent banner is provided on our website in compliance with GDPR.

6. Data Retention

We retain personal information only as long as necessary to provide our services, meet legal obligations, or resolve disputes. Typically:

  • Client & Pet Records: Up to 7 years.
  • Financial Records: Up to 7 years (for HMRC purposes).
  • Marketing Data: Until consent is withdrawn.
  • Third Party Apps: You can request access, correction, or deletion of data stored via third party apps directly through your account on those platforms where applicable.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or request restriction of processing.
  • Withdraw consent at any time.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise these rights, contact us:
Email: woof@LeashandLoungPetcare.co.uk
Address: 8 The Old Post Office, Morven Avenue, Sutton-in-Ashfield, Nottinghamshire, NG17 1BF

8. International Data Transfers

If any data is processed outside the UK, we ensure appropriate safeguards are in place to protect your data according to GDPR standards.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

10. Third-Party Platforms

Scout for Pets

  • We use Scout for Pets to manage client and pet information, bookings, and pet care records.
  • Scout for Pets may collect, store, and process your data on our behalf.
  • We do not control Scout for Pets’ independent data practices; please review their Privacy Policy for more details.
  • Data collected may include: pet details, owner contact information, booking history, and service notes.

Calendly

  • Please review Calendly’s Privacy Policy for details on how your data is handled.
  • We use Calendly to schedule appointments and manage booking requests.
  • Calendly collects your name, email, and booking details, which are shared with us to confirm and manage your appointment.
  • Calendly may use cookies and other tracking technologies.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.